Product Warranty Information With Volkswagen accessories, you are covered for the remainder of your vehicle’s warranty or a minimum of 1 year/20,000 kms (whichever occurs first).
Return/Cancellation Policy
All authorized returns must be in their original condition include all components and cannot be disassembled, mounted or damaged due to incorrect installation. A 25% restock fee will be applied on all merchandise returned. If your shipment has arrived with a damaged or incorrect item, please repack items in its original shipping container contact us and we will arrange for its return. Returns of missing components will not be credited. We are not responsible for installation errors, nor will we cover any labor expenses, towing expenses, rental car expenses caused by use of wrong or defective parts during installation. Cancellation of items while already in route or process will be charged 25% cancellation fee. Freight charges are not reimbursable unless the return is a direct result of our error.
We do not accept returns on special order items, electrical items, tools, repair manuals, safety gear, or painted parts.
Refund Policy
Returned products must be in new, unused condition and include the original box and/or packaging. Once we receive your return and inspect it (usually within 48 hours of receipt), your refund will be processed and a credit will be applied to your credit card or original payment methods. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account. All returns need an RMA number obtained when you apply for a refund, and will need to be returned to our address which can be found on the About Us page of this website. You are responsible for all return shipping costs.
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At any time, subject to legal restrictions, you may withdraw or change your consent to our use of your information, request us to delete it from our files, or notify us if you do not wish us to use your information for any purpose other than for the purposes specifically identified when you provided it to us (See How to Contact Us, below). Information collected through cookies and pixel tax may not be optional. We will inform you of the implications of withdrawing your consent. Our Commitment to Children’s Privacy Protecting the privacy of the very young is especially important. For that reason, we will not knowingly market our products to anyone under 13 years of age. We will not use, collect, or maintain any personal information of anyone under 13 years of age for any reason, unless we have obtained the express consent from the childs parent or legal guardian. Your Acceptance of this Privacy Policy By using this or any other of our websites, you agree to accept the terms of this Privacy Policy as stated at the time you use it. If we change or update this Privacy Policy in the future, the changes will be posted on this website and our other websites so you can always know what personal information we collect and how we use it. Any future access to this or any of our websites subsequent to the posting of such changes will be deemed to be your acceptance of the Privacy Policy as then amended. We reserve the right to change this Privacy Policy at any time. Date effective: July 10, 2008. The Availability of Our Privacy Policy We are committed to providing you with understandable and easily available information about our policy and practices related to management of your personal information. This policy and any related information is available at all times on our website, www.vw.ca under Privacy Policy, or on request. To contact us, see below. How to Contact Us If you wish to change your consent to our use of your information, change your privacy preferences, or update your information, or if you have any questions or concerns about our Privacy Policy, please click here. Website Usage Agreement This is our WEB SITE USAGE AGREEMENT. It states that vw.ca is a private, copyrighted site, the content of which cant be taken, borrowed, copied, or used for anything other than strictly personal reasons. Though everything here might seem obvious, hey, some things just have to be said. WEB SITE USAGE AGREEMENT BETWEEN USER AND VOLKSWAGEN GROUP CANADA INC. (“Volkswagen Canada”) Initial Notice Thank you for visiting our Web site. Please read carefully the following legal agreement before using this Web site. By using this Web site, you signify your assent to these terms of use. If you do not agree to these terms of use, please disconnect from and do not use this Web site. 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You may not modify or prepare derivative works based upon the Web site, or any element thereof, and you may not redistribute, sell, decompile, reverse engineer, disassemble, or otherwise attempt to access the source code to any software downloaded from the Web site. Scope of Content The products and programs mentioned on the Web site are subject to availability. All prices shown are the Manufacturers Suggested Retail Price ("MSRP") and do not include extra costs, such as, but not limited to, freight and PDI, dealer charges, options, registration, levies, fees and taxes. For specific product availability and program information, please visit your local authorized Volkswagen dealer. Reservation of Rights All rights, titles, and interests in and to this Web site are owned by Volkswagen Canada. The Web site is protected by Canada copyright law and international treaty provisions, including, without limitation, the Berne Convention. 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Links to Third Parties Web Sites This Web site may contain hyperlinks, which links you to other documents or Web sites that are operated by third parties other than Volkswagen Canada. Such hyperlinks are provided solely for your reference. Volkswagen Canada does not control such Web sites and is not responsible for their contents. Volkswagen Canadas inclusion of hyperlinks to such Web sites does not imply any endorsement of the material on such Web sites or any association with their operators. Accordingly, you agree to hold harmless Volkswagen Canada, its parent, subsidiaries and affiliates, and the shareholders, officers, directors, employees, and agents of any of them against and from and against any and all claims, demands, judgments, costs, liabilities, expenses (including attorneys fees), and damages arising out of claims resulting from hyperlinking. Modification of These Terms and Conditions Volkswagen Canada reserves the right to change this Agreement at any time by revising the terms and conditions herein. You are responsible for regularly reviewing these terms and conditions. Continued use of this Web site following any such changes shall constitute your acceptance of such changes. General Terms and Conditions This Agreement shall be deemed to include all other notices, policies, disclaimers, and other terms contained in this Web site; provided, however, that in the event of a conflict between such other terms and the terms of this Agreement, the terms of this Agreement shall control. This Agreement shall be deemed to have been made in the province of Ontario, Canada and shall be interpreted, and the rights and liabilities of the parties hereto determined in accordance with the laws of the province of Ontario, Canada, without regard to conflicts of law principles. The parties consent to the exclusive jurisdiction of the courts for the province of Ontario for the determination of any claim or controversy between the parties and arising out of or relating to this Agreement. Both parties hereby consent to the jurisdiction of the Ontario courts and waive any objections as to personal jurisdiction or as to the laying of venue in such courts due to inconvenient forum or any other basis. You acknowledges that no joint venture, partnership, employment, or agency relationship exists between you and Volkswagen Canada as a result of this Agreement or use of this Web site. You agree not to hold yourself out as a representative, agent, or employee of Volkswagen Canada and Volkswagen Canada shall not be liable for any representation, act, or omission made by you. Volkswagen Canada’s performance of this Agreement is subject to existing laws and legal process, and nothing contained in this Agreement is in derogation of Volkswagen Canadas right to comply with law enforcement requests or requirements relating to your use of this Web site or information provided to or gathered by Volkswagen Canada with respect to such use. If any part of this Agreement is determined to be invalid or unenforceable pursuant to applicable law, including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the Agreement shall continue in effect. This Agreement constitutes the entire agreement between you and Volkswagen Canada with respect to this Web site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and Volkswagen Canada with respect to this Web site. A printed version of this Agreement and of any notice given in electronic form will be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. Indemnification As a condition of use of this Web site, you agree to indemnify Volkswagen Canada, its parent, subsidiaries and affiliates, and the shareholders, officers, directors, employees, and agents of any of them against and from and against any and all claims, demands, judgments, costs, liabilities, expenses (including attorneys fees), and damages arising out of claims resulting from your use of this Web site, including, without limitation, any claims alleging facts that if true would constitute a breach by you of these terms and conditions. © 1997-2015 Volkswagen Group Canada Inc. All rights reserved.
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